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My client wishes to post details of their company on your site. How much
it cost?
Sorry advertising person, unless your client
can provide us with checkable testimonials from happy
customers you cannot post on this site.
What if my client does not
have testimonials to post?
Suggest your client improves their service. You can ask
the customers to send in a testimonial to us. In the
main happy clients will do so. However, consult the
guidelines for testimonials to be included in this site.
Hypothetically, if one of our
staff accidentally posted a testimonial relating to our
client what would happen?
Attempts to post fake testimonials onto this site will
be exposed and you will find your client listed in the
SILLY FAKERS list. Just think what that will do to your
client’s credibility! Fake testimonials say a lot about
the ethics of a business.
You have a complaint posted on
your site which we feel is unjust. Can we respond?
Yes. Your client business may have complaints attached
to their name on this site. We use every endeavour to
ensure that these are well founded complaints from real,
dissatisfied, customers. We will always publish your
client’s response to a complaint.
Can we have the complaint
removed?
If we have found that the complaint is genuine it stays.
Send us testimonials from happy clients we will vet, and
then publish. If complaints are overwhelmed by
compliments potential customers can make their own
judgment about the track record of the business.
If the dissatisfied customer contacts us and confirms
that issues with your company have been resolved to
their satisfaction we publish this. It is in your
client’s interest to settle disputes swiftly, fairly and
as amicably as possible.
The bottom line is, if the
customer gets looked after, your client gets great
ratings on
 if they don’t, well, try harder!
Customers are not stupid, they
know things can go wrong. It is up to individual
businesses to look after the customer well enough that
even where something has gone wrong the resolution of
the issues has been swift and to the customer’s
satisfaction.
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